Privacy policy

This website is operated by Pratham Rana ("I", "me"), based in Noida, India. This policy explains what information is collected when you use www.prathamrana.com, how it is used, and the choices you have.

Information you give me

When you send a message through the contact form, I receive your name, email address, company (if given), the service you selected and your message. When you book a session, I store your name, email, the time you booked, your time zone and anything you tell me about the topic.

For paid sessions, payment is handled entirely by Razorpay. I never see or store your card, UPI or bank details; I only keep the payment ID and amount so I can confirm your booking and issue refunds.

How I use it

• To reply to your enquiry and arrange calls.
• To prepare proposals and deliver work you ask for.
• To keep a record of our correspondence.

I do not sell your information, and I do not add you to marketing lists without your consent.

Analytics

The site uses Vercel Web Analytics and Speed Insights to understand aggregate traffic and page performance. They do not use cookies and do not identify you personally.

Service providers

Your information is processed by a small number of providers that help run this site:

• Vercel: website hosting, analytics and bot protection.
• Neon: the database that stores bookings.
• Razorpay: processing payments for paid sessions.
• Resend: sending booking confirmations and contact-form messages.
• GoDaddy: email hosting for contact@prathamrana.com.
• The video-call provider used for your session link.

Retention

I keep enquiry emails for as long as needed to respond and maintain a record of our conversation, and delete them on request unless I need to keep them for legal or accounting reasons.

Your rights

You can ask me to access, correct or delete the personal information I hold about you. Email contact@prathamrana.com and I'll respond within 30 days.

Changes

If this policy changes, the updated version will be posted on this page with a new date.

Contact

Questions about this policy? Email contact@prathamrana.com.